Strategies to mitigate the effects of negative political rhetoric on service providers: A study in two refugee-serving organizations
Item
Title
Strategies to mitigate the effects of negative political rhetoric on service providers: A study in two refugee-serving organizations
Link
https://www.tandfonline.com/doi/full/10.1080/23303131.2021.2000543
List of Authors
Maria V. Wathen
Abstract
This paper explores the strategies that staff at two refugee-serving organizations found helpful in mitigating their increased distress from negative political rhetoric aimed at their clients. Results point to the importance of organizational acknowledgment of the distress. Additionally, staff perceived that intentionally focused organizational interventions can mitigate the emotional impacts of negative rhetoric. Finally, strategies employees used to lessen their distress and regain a sense of efficacy included recommitment to the mission, advocacy for refugees among family and friends, strong reliance on religious faith in coping, and an avoidance of the rhetoric by decreasing engagement with news and social media.
Date
November 22, 2021
Publication Title
Human Service Organizations: Management, Leadership & Governance
Publisher
Taylor and Francis
Identifier
10.1080/23303131.2021.2000543
Bibliographic Citation
Wathen, M. V., Weishar, C., & Decker, P.L.F. (2021). Strategies to mitigate the effects of negative political rhetoric on service providers: A study in two refugee-serving organizations. Human Service Organizations: Management, Leadership & Governance. DOI: 10.1080/23303131.2021.2000543